ERP/CRM/HRM/E-LEARNING/E-COMMERCE/B2B SYSTEMS/TASK MANAGEMENT


 

ERP

erp 2

ERP systems are implemented in order to integrate all business units and all the necessary functions in a single computer system, which will serve the current needs of those departments. It is not an easy task to develop such unified system, nevertheless we can cope with it.

Typically, each enterprise department has its own computer system, optimized to attain its objectives. ERP system is a united database for all departments and processes, providing easier access to the information. The most important thing still keeps that business units gain the possibility to exchange information. If You need a system that automates implementation of business processes, You should definitely consider ERP. For example, upon receiving the order from a consumer the manager has all the information about the relationship with the customer and his/her credit rating.

When one department finishes processing the order, it is then automatically transferred to the next unit. This solution help to exclude multiple errors during the data input, loss of documents and similar incidents. As a result, orders are processed quickly and without errors. Similar opportunities may be applied to many other departments and services– personnel, production department, marketing department, and supply services. The unified information base allows considering interrelations between certain processes.

Implementation of ERP system provides the following opportunities:

  • Planning needs in materials and components, the timing and volume of deliveries for the implementation of the production plan;
  • Regulation of products availability (surplus, deficit) and reduction of costs for its storage;
  • Management of the production process and timely response to changes on demand;
  • Optimization of business processes in the company by reducing the time and costs;
  • Monitoring of delivery and quality of service for customers.

Positive aspects of the ERP system implementation in the company:

  • Reduction of reserve stock level;
  • Timely replenishment of material and technical resources;
  • Increased turnover of working capital;
  • Reduction of surplus stocks and number of unplanned purchases;
  • Increase in production and efficiency
  • Effective control of material flow;
  • Improving the efficiency of pricing;
  • Reduction of labor costs for financial statements creation.

 

CRM

CRM 1

CRM is a set of applications, features and tools conjoined with the same business logic and integrated into a single corporate information environment of the company. Such system helps to automate the interaction between the company and its clients without losing the company`s concept during working with clients.

Today business needs to automate the various processes without any losses and damages. It becomes difficult to imagine a warehouse or accounting department without use of specialized software.  Sales representatives use special applications for registration and sending the order to the office straight from a tablet or a mobile phone. At the same time sufficiently big amount of orders coming from the site in the form of ready-to-process documents. However, relationships with customers, at least in the middle and small businesses, are very often carried out without implementation of automation and duly attention to the accounting process.

Features of CRM-systems:

  • Quick access to relevant customer information;
  • Prompt customer service and transactions conducting;
  • Formalization of schemes of interaction with clients, workflow automation;
  • Fast receipt of all required reporting data and analysis;
  • Reduced operating costs management;
  • Control of managers;
  • Consistent interaction between employees and departments.

Spheres of CRM Systems Application

CRM system can be used in any business where the customer is personified, where there is high competition and success depends on provision of the most favorable criterias for client for the client. The maximum effect from introduction of CRM systems is achieved by companies operating in such areas as:

  • Services;
  • Production;
  • Insurance and finance;
  • Wholesale and retail trade;
  • Telecommunications and transport;
  • Construction.

Selection of CRM System

Implementation of CRM system is usually associated with deep organizational changes within the company. First of all, you need to consider the company’s customer-oriented strategy and then proceed with the selection of CRM, which is the most suitable for You. Classification of CRM systems:

  • Sales management;
  • Marketing management;
  • Management of customer service and call centers (system for handling complaints of subscribers, fixing and further work with references of clients).

 

HRM

hrm 2

Qualified personnel takes an integral role in operations of any modern enterprise, usually they are the main production assets for enterprise and for specific business it is the only asset at all. Due to the constant enlargement and expansion of the modern market, production and trade, regular appearance of new firms the demand for personnel is constantly increasing as well.

This causes necessity in new requirements for personnel management (HRM). These are specific personnel management automation systems which are intended for optimization of all the processes of human resources activities and they perform this in a qualitative manner and with the highest dedication to management of human resources. They basically are the latest information technology in the field of Human Resources Management (HRM).

Modern IT personnel management automation system will allow to unify information within a single information space, as well as to simplify the work of the personnel department and to make it more convenient and efficient. Henceforth, not only the search, selection and attraction of personnel are the core activities of  human resource department of any company; adaptation, training of employees, management of their development, loyalty, efficiency, and retention of professionals are crucial tasks for human resources management as well.

This entails both small and big business, various business areas (industrial and commercial enterprises, services), as well as  different company`s specializations (construction, tourism, medical, financial and many other companies). HRM systems are designed to manage the staff, but their functionality is not limited to only automation of operations personnel. Products of this class allow You to work not only with quantitative, but also with qualitative staff indicators. Their main task is to attract and retain valuable specialists.

 

 Elearning

e-learning 1Initially, e-learning means training with the help of computers. However, as information technology and Internet technologies developed, E-learning term has gained additional meaning. The most notable of them are: distance learning, remote learning, virtual learning, online learning and training via electronic technologies. The appeared synonyms reflect the growing importance of E-learning. Thus, E-learning is a system of training through computer and electronic technologies.

E-learning includes the following activities:

  • Independent work with electronic materials;
  • Getting help, advice, estimates from the geographically remote teacher, possibility of remote interaction;
  • Creating of a distributed user community (social networks), the leading virtual common training activities;
  • Timely 24/7 delivery of e-learning materials; standards, specifications for electronic learning materials and technology, distance learning tools;
  • Formation and improvement of information culture for all heads of enterprises and divisions of the group, and the mastery of modern information technology, improving the efficiency of its ordinary activities;
  • Dvelopment and promotion of innovative educational technologies, their delivery to teachers;
  • Possibility to develop educational web resources;
  • Possibility to reach for modern knowledge available in any part of the world at any time and from any place;
  • Access to higher education for persons with special needs.

E-learning does not have any sectorial restrictions for the application. The question is that the efficiency of this form of training can vary depending on the particular factors.

The most common reasons for using E-learning are:

  • Reduction of indirect costs associated with the contact instruction (payment of travel, accommodation, rent of the hall);
  • Solving of problems with learning of geographical spread staff, partners and customers;
  • Ability to provide training at any time regardless of the teacher;
  • Possibility to ensure unified educational content for all participants.

Apart from emergence of networking academies from the leading market players and launching of thousands of educational Internet projects, E-learning has become an integral part of the medium and large businesses, in particular of corporations, with departments, specializing in E-learning of employees. During globalization E-learning has become a must and convenient tool for communication and knowledge transfer.

Nowadays organization may not constantly send away their managers to remote areas and faraway countries send each time they wish to organize a lecture for employees. In eighty per cent of cases, this task is solved with the help of tools for distance learning; this ultimately enables organizations to save money and do not to torture their staff with constant trips.

 

Ecommerce

e-commerce 2

E-commerce systems allow buyer to have a more complete product information and communicating with the seller directly instead of wasting time walking to the shops in order to choose the right goods. Sellers can also respond  in a quicker way to changes in demand, as well as to analyze customer behavior to save money on staff, rental of premises, etc.

E-commerce includes:

  • Electronic exchange of information (Electronic Data Interchange, EDI);
  • Electronic movement of capital (Electronic Funds Transfer, EFT);
  • Electronic trading (e-trade);
  • Electronic money (e-cash);
  • Electronic marketing (e-marketing);
  • Electronic banking (e-banking);
  • Electronic Insurance Services (e-insurance).

Being not a single technology, Internet E-commerce is characterized by versatility.

It brings together a wide range of business operations, which include:

  • Information exchange;
  • Networking;
  • Pre- and after sales support;
  • Sale of goods and services;
  • Electronic payment, including the use of electronic payment systems;
  • Distribution of products;
  • Possibility of virtual enterprises creation;
  • Implementation of business processes, jointly managed company and its trading partners.

Features of E-commerce in the Internet bring the following new elements in modern business:

  • Increase of competition;
  • Globalization of activity spheres;
  • Personalization of interaction;
  • Reducing goods channels of distribution;
  • Cost savings.

 

B2B

b2b 2

B2B is an area of activity, where both buyers and sellers are organizations. In general, definition of B2B companies refers to any activity aimed at customers who are legal entities. Nowadays, use of E-commerce tools in the B2B system became a widespread practice.

Compared with traditional electronic systems of data exchange (Electronic Data Interchange, EDI), designed to operate within on intranet, work with B2B in many cases turns out to be profitable, especially for companies, which wish to establish a connection with small-sized customers and suppliers but are unable to support complex and expensive EDI-technology. With no means to use EDI and other expensive system small business is though able to compete with larger firms using B2B.

B2B-platform combines solutions for vendors and customers, integrating them into a single system based on the central portal. The main advantages of B2B systems usage are:

  • Expanding the geography of own business (Your potential partners are located all over the world (which means that You get new opportunities for trade and procurement activities);
  • Reducing transaction costs at cooperation with partners (information interaction through a worldwide network is carried out immediately and does not require additional material costs);
  • Possibility of closer integration with partners, formation of unified concept of strategic development (includes all forms of cooperation between companies: technological, investment, logistics and information);
  • Strong protection of commercial information, absolute transparency of business communications (no one can open the envelope with Your correspondence and receive insider information).

All of the above mentioned leads to realization of the main goal, namely to business efficiency increasing, costs optimization; this results in obtaining a meaningful competitive advantage.

Various sources offer different approaches to classification of B2B systems. Sometimes  systems with a limited number of functions are called elements of B2B and system here means full-integrated B2B platform. In relation to the subject B2B system can be divided into two main groups:

  • Corporate (own website, an online store integrated information system on the basis of ERP and CRM);
  • Network (business media, brokerage sites and electronic trading platforms).

 

Task Management System

task 1

In a competitive environment any company aims to optimize workflow, reduce costs to the maximum during order execution, effectively use of human resources, eliminate distortion and loss of important information needed in their work. Task management System could be of help in such a case.

Task management software is a convenient system for collaboration and tasks project management.

All tasks and actions for decision making are concentrated in one place. The system is available at any time over the Internet.

The main functions of Task management System are:

  • Integration of CRM-system;
  • Task and Project Management;
  • Customizable taskbar;
  • Prioritization of tasks;
  • Telephony;
  • Company Social Network;
  • News and Notifications Center;
  • Cloud storage;
  • Joint work with documents in a real-time mode;
  • Visual customizable reports;
  • Internal chat and video calls;
  • General Calendar;
  • E-mail integration;
  • Personnel Management;
  • Mobility.