ERP systems are implemented in order to integrate all business units and all the necessary functions in a single computer system, which will serve the current needs of those departments. It is not an easy task to develop such unified system, nevertheless we can cope with it.
Typically, each enterprise department has its own computer system, optimized to attain its objectives. ERP system is a united database for all departments and processes, providing easier access to the information. The most important thing still keeps that business units gain the possibility to exchange information. If You need a system that automates implementation of business processes, You should definitely consider ERP. For example, upon receiving the order from a consumer the manager has all the information about the relationship with the customer and his/her credit rating.
When one department finishes processing the order, it is then automatically transferred to the next unit. This solution help to exclude multiple errors during the data input, loss of documents and similar incidents. As a result, orders are processed quickly and without errors. Similar opportunities may be applied to many other departments and services– personnel, production department, marketing department, and supply services. The unified information base allows considering interrelations between certain processes.
Implementation of ERP system provides the following opportunities:
Positive aspects of the ERP system implementation in the company:
CRM is a set of applications, features and tools conjoined with the same business logic and integrated into a single corporate information environment of the company. Such system helps to automate the interaction between the company and its clients without losing the company`s concept during working with clients.
Today business needs to automate the various processes without any losses and damages. It becomes difficult to imagine a warehouse or accounting department without use of specialized software. Sales representatives use special applications for registration and sending the order to the office straight from a tablet or a mobile phone. At the same time sufficiently big amount of orders coming from the site in the form of ready-to-process documents. However, relationships with customers, at least in the middle and small businesses, are very often carried out without implementation of automation and duly attention to the accounting process.
Features of CRM-systems:
Spheres of CRM Systems Application
CRM system can be used in any business where the customer is personified, where there is high competition and success depends on provision of the most favorable criterias for client for the client. The maximum effect from introduction of CRM systems is achieved by companies operating in such areas as:
Selection of CRM System
Implementation of CRM system is usually associated with deep organizational changes within the company. First of all, you need to consider the company’s customer-oriented strategy and then proceed with the selection of CRM, which is the most suitable for You. Classification of CRM systems:
Qualified personnel takes an integral role in operations of any modern enterprise, usually they are the main production assets for enterprise and for specific business it is the only asset at all. Due to the constant enlargement and expansion of the modern market, production and trade, regular appearance of new firms the demand for personnel is constantly increasing as well.
This causes necessity in new requirements for personnel management (HRM). These are specific personnel management automation systems which are intended for optimization of all the processes of human resources activities and they perform this in a qualitative manner and with the highest dedication to management of human resources. They basically are the latest information technology in the field of Human Resources Management (HRM).
Modern IT personnel management automation system will allow to unify information within a single information space, as well as to simplify the work of the personnel department and to make it more convenient and efficient. Henceforth, not only the search, selection and attraction of personnel are the core activities of human resource department of any company; adaptation, training of employees, management of their development, loyalty, efficiency, and retention of professionals are crucial tasks for human resources management as well.
This entails both small and big business, various business areas (industrial and commercial enterprises, services), as well as different company`s specializations (construction, tourism, medical, financial and many other companies). HRM systems are designed to manage the staff, but their functionality is not limited to only automation of operations personnel. Products of this class allow You to work not only with quantitative, but also with qualitative staff indicators. Their main task is to attract and retain valuable specialists.
Initially, e-learning means training with the help of computers. However, as information technology and Internet technologies developed, E-learning term has gained additional meaning. The most notable of them are: distance learning, remote learning, virtual learning, online learning and training via electronic technologies. The appeared synonyms reflect the growing importance of E-learning. Thus, E-learning is a system of training through computer and electronic technologies.
E-learning includes the following activities:
E-learning does not have any sectorial restrictions for the application. The question is that the efficiency of this form of training can vary depending on the particular factors.
The most common reasons for using E-learning are:
Apart from emergence of networking academies from the leading market players and launching of thousands of educational Internet projects, E-learning has become an integral part of the medium and large businesses, in particular of corporations, with departments, specializing in E-learning of employees. During globalization E-learning has become a must and convenient tool for communication and knowledge transfer.
Nowadays organization may not constantly send away their managers to remote areas and faraway countries send each time they wish to organize a lecture for employees. In eighty per cent of cases, this task is solved with the help of tools for distance learning; this ultimately enables organizations to save money and do not to torture their staff with constant trips.
E-commerce systems allow buyer to have a more complete product information and communicating with the seller directly instead of wasting time walking to the shops in order to choose the right goods. Sellers can also respond in a quicker way to changes in demand, as well as to analyze customer behavior to save money on staff, rental of premises, etc.
Being not a single technology, Internet E-commerce is characterized by versatility.
It brings together a wide range of business operations, which include:
Features of E-commerce in the Internet bring the following new elements in modern business:
B2B is an area of activity, where both buyers and sellers are organizations. In general, definition of B2B companies refers to any activity aimed at customers who are legal entities. Nowadays, use of E-commerce tools in the B2B system became a widespread practice.
Compared with traditional electronic systems of data exchange (Electronic Data Interchange, EDI), designed to operate within on intranet, work with B2B in many cases turns out to be profitable, especially for companies, which wish to establish a connection with small-sized customers and suppliers but are unable to support complex and expensive EDI-technology. With no means to use EDI and other expensive system small business is though able to compete with larger firms using B2B.
B2B-platform combines solutions for vendors and customers, integrating them into a single system based on the central portal. The main advantages of B2B systems usage are:
All of the above mentioned leads to realization of the main goal, namely to business efficiency increasing, costs optimization; this results in obtaining a meaningful competitive advantage.
Various sources offer different approaches to classification of B2B systems. Sometimes systems with a limited number of functions are called elements of B2B and system here means full-integrated B2B platform. In relation to the subject B2B system can be divided into two main groups:
In a competitive environment any company aims to optimize workflow, reduce costs to the maximum during order execution, effectively use of human resources, eliminate distortion and loss of important information needed in their work. Task management System could be of help in such a case.
Task management software is a convenient system for collaboration and tasks project management.
All tasks and actions for decision making are concentrated in one place. The system is available at any time over the Internet.
The main functions of Task management System are: